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Matrix Trade Institute is licensed under the Ohio State Board of Career Colleges and Schools Registration No. 2144, and Member of Beachwood Chamber of Commerce  Matrix Trade Institute, LLC BBB Business Review

Service Advisor/Concierge Training

Provide the technical understanding required to build credibility with customers and technicians.

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Service Advisor/Concierge Training

The technical “why” involved with every recommended maintenance, repair and upsell opportunity


Live role-playing

Objection handling

Customer Education

Closing Skills

Scheduling


Training Schedule

Bootcamps are suspended, pending COVID-19 updates. Contact Mark Stiwald at mark@matrixtradeinstitute.com with questions or to receive updated information. 

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216-930-4225