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Matrix Trade Institute is licensed under the Ohio State Board of Career Colleges and Schools Registration No. 2144, and Member of Beachwood Chamber of Commerce  Matrix Trade Institute, LLC BBB Business Review

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Service Advisor Concierge

Become the trusted link between customers and technicians.

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Service Advisor Concierge

Graduate in 5 weeks. Paid internships available. Tuition Reimbursement. Earn $50,000/year*

You will learn the technical “why” involved with every recommended maintenance, repair and upsell opportunity.

The Service Advisor/Concierge program is a 5 week, 100 hour program. Students attend class from 1-5 PM on Monday-Friday.

Our Program Topics

Live Role-Playing

Objection Handling

Customer Education

Closing Skills

Scheduling

Technical Understanding

DMS Training

CSI

Video Presentation Skills

EMPLOYER TESTIMONIAL

"I've sent technicians to Matrix and they are first class trainers. When I learned Hailie was going through the Advisor Training and then interviewed her I realized that this was the answer I've been searching for." - Ryan Murray, Service Manager, Infiniti of Beachwood

Start Dates

The Service Advisor and Concierge 5-week accelerated program is available multiple times throughout the year to fit your schedule. Start your future when you're ready.

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Term Start Date
Fall B October 12th, 2020
Winter November 16th, 2020

Tuition Breakdown - Service Advisor and Concierge

Tuition $9,000
Fees $250
Application $50
Total $9,300

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Or call us today at216-930-4225 to learn more about our programs for.

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