Ron Marhofer Chevrolet’s Daniel Hoy was new to the Service Advisor job role. When his boss approached him about a unique service advisor training opportunity, he was all for it.
“Being a technician previously definitely helps me with the word tracks, but learning how to relay it more thoroughly to a customer is very beneficial,” Hoy explained after his 4-day Bootcamp.
Matrix has trained hundreds of technicians and advisors to date and consistently produces an increase of at least two-tenths of an hour per repair order. That is math that adds up quickly, and the efficiency and benefit to shop culture are added bonuses that are important to everyone’s bottom line.
“I have seen so much growth in myself from this service advisor training. I can’t thank my manager enough!” Hoy said.
About the Matrix Trade Institute:
The Matrix Trade Institute, based in Beachwood, Ohio, is a Nationally ASE Accredited Training Program, an OSBCC-approved career college, and a specialized school for Automotive Mechanics and Collision Repair Technicians. MTI’s accelerated 20-week, 80% hands-on approach and efficiency training model is designed to create productive entry-level mechanics and technicians who have the skills that employer demand. MTI’s blend of modern technology, hands-on training, and operation repetitions ensure confidence and efficiencies that are critical to success and growth with employers.
MTI also serves industry employers with its innovative Upskill Efficiency Bootcamps that provide existing mechanics, technicians, and service advisors with next-level training to build and improve production-based skills and efficiency techniques to become more productive and grow. MTI’s Efficiency Bootcamps are paid for by employers who want to provide a faster, more complete career path. This effective training and retention model gives employers that want to revitalize current techs, retain their services, and help them grow into highly productive mechanics, collision technicians, and service advisors for the mutual benefit of the employee and the organization that benefits from their loyalty and increased production.