Service Advisor Leonard could sell. What she wanted was to better understand technicians and really be able to target the needs of her customers and help educate them. When her boss approached her about a unique service advisor training opportunity, she was all for it.
“I definitely learned quite a bit in this training,” – Leonard Says
Technical Understanding and Live Role Playing
Lack of technical knowledge and ability to understand techs in order to truly educate customers is generally lacking from a career path as a service advisor. This is one of the most common reasons advisors leave the industry, second only to the feeling management doesn’t care about or have the time to prioritize furthering their career.
By learning to understand repair orders through the perspective of mechanics, in addition to learning better information gathering, understanding vehicle symptoms and causes, the importance of proper documentation, scheduling, and more- Ashley got exactly the push she needed to feel she was on the right career path with the right organization.
“Learning the tech side will also help me communicate with customers better on what the technician is explaining to me,” explained Leonard.
Impactful Results
Matrix has trained hundreds and hundreds of advisors to date and consistently produces an increase of at least two-tenths of an hour per repair order. That is math that adds up quickly, and the efficiency and benefit to the shop culture are added bonuses that are important to everyone’s bottom line.
About the Matrix Trade Institute:
The Matrix Trade Institute, based in Beachwood, Ohio, is an OSBCC-approved career college and a specialized school for Automotive Mechanics and Collision Repair Technicians. MTI’s accelerated 20-week, 80% hands-on approach and efficiency training model is designed to create productive entry-level mechanics and technicians who have the skills that employer demand. MTI’s blend of modern technology, hands-on training, and operation repetitions ensure confidence and efficiencies that are critical to success and growth with employers.
MTI also serves industry employers with its innovative Upskill Efficiency Bootcamps that provide existing mechanics, technicians, and service advisors with next-level training to build and improve production-based skills and efficiency techniques to become more productive and grow. MTI’s Efficiency Bootcamps are paid for by employers who want to provide a faster, more complete career path. This effective training and retention model gives employers that want to revitalize current techs, retain their services, and help them grow into highly productive mechanics, collision technicians, and service advisors for the mutual benefit of the employee and the organization that benefits from their loyalty and increased production.