SERVICE ADVISOR TRAINING
Provide the technical understanding essential
to building credibility with customers and technicians.
- Increase $ per R.O
- Improve CSI
- Premium customer service
GROWTH. RETENTION. CUSTOMER SATISFACTION
Your service advisors will learn the technical “WHY” involved with every recommended maintenance, repair and upsell opportunity to improve CUSTOMER RETENTION
Program Highlights:
- Proper information gathering
- Vehicle symptom understanding and documentation
- Technical knowledge and understanding
- Technician and customer communication
- Quoting repairs & best practices
- Upselling with customer education
- Objection handling & Closing through LIVE ROLE PLAYING
- DMS introduction and integration
- Scheduling and understanding shop capacity
- Setting proper expectations
- Vehicle Delivery and Customer Survey education