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Matrix Trade Institute is licensed under the Ohio State Board of Career Colleges and Schools Registration No. 2144, and Member of Beachwood Chamber of Commerce  Matrix Trade Institute, LLC BBB Business Review

SERVICE ADVISOR TRAINING

Develop process and technical understanding to support technicians and educate and retain customers.

  • Increase $ per R.O.
  • Improve CSI
  • Premium customer service

BOOTCAMP SCHEDULE

EMPLOYEE ASSESSMENT

SERVICE ADVISOR TRAINING

GROWTH. RETENTION. CUSTOMER SATISFACTION.

The technical “WHY” involved with every recommended maintenance, repair and upsell. Improve SALES, CUSTOMER SATISFACTION and RETENTION.

Program Highlights:

  • Proper information gathering 
  • Vehicle symptom understanding and documentation
  • Technical knowledge and understanding
  • Technician communication
  • Customer communication
  • Quoting repairs & best practices
  • Upselling with customer education
  • LIVE ROLE PLAYING objection handling & customer education
  • DMS introduction and integration
  • Scheduling and understanding shop capacity
  • Setting proper expectations
  • Follow-up and commitments
  • Video selling using smart devices
  • Vehicle delivery
  • Customer survey education (CSI) best practices

Success Stories

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