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Matrix Trade Institute is licensed under the Ohio State Board of Career Colleges and Schools Registration No. 2144, and Member of Beachwood Chamber of Commerce  Matrix Trade Institute, LLC BBB Business Review

SERVICE ADVISOR TRAINING

Provide the technical understanding essential
to building credibility with customers and technicians.

  • Increase $ per R.O
  • Improve CSI
  • Premium customer service

BOOTCAMP SCHEDULE

TECH ASSSESSMENT

SERVICE ADVISOR TRAINING

GROWTH. RETENTION. CUSTOMER SATISFACTION

Your service advisors will learn the technical “WHY” involved with every recommended maintenance, repair and upsell opportunity to improve CUSTOMER RETENTION

Program Highlights:

  • Proper information gathering
  • Vehicle symptom understanding and documentation
  • Technical knowledge and understanding
  • Technician and customer communication
  • Quoting repairs & best practices
  • Upselling with customer education
  • Objection handling & Closing through LIVE ROLE PLAYING
  • DMS introduction and integration
  • Scheduling and understanding shop capacity
  • Setting proper expectations
  • Vehicle Delivery and Customer Survey education

Success Stories

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Get Started with Matrix